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importance of communication in nursing nmc

02 12 2020

Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. You can view samples of our professional work here. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). The process of reflecting upon practice is also an essential element of knowledge development. The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. The clients were focused on the session and seemed genuinely interested, nodding when they understood and showed attentiveness by making regular eye contact. Effective communication in nursing would develop a positive concept, however communication carried out ineffectively will quickly turn the concept negative (Mcewan and Willis, 2007, P52). Body language says a lot about our interest and engagement in the communication we’re having. Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. Studies show that good communication between nurses and patients have many benefits. The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. Attending; fully focusing on the other person and being aware of what they are trying to communicate and listening; the process of hearing what is being said by another person are the most important aspects of being a nurse (Burnard 1997). This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. During the session, I feel that I communicated well verbally with clients and that my non-verbal communication was appropriate and corresponded to what I was saying. A reflective model will be used to describe how communication impacted on care delivery in practice. Good communication helps patients/clients feel at ease. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Do you have a 2:1 degree or higher in nursing or healthcare? You’ll be working closely with patients/clients and they will often tell you important things. Throughout the session, I was aware of my verbal and non-verbal communication, and I tried to ensure that it corresponded to the information being given; I was also aware of non-verbal communication of the participants and made appropriate adjustments to my delivery when needed, After the session had finished, I was given an opportunity to discuss it with my mentor. Published On: September 23, 2016. I have a tendency to speak at an accelerated rate when I am nervous, and was aware that this may influence the way in which the message was being received. How a nurses own values can impact on patients care both positively and negatively. VAT Registration No: 842417633. Attentiveness and attention to the patient can be achieved through SOLER: S – sit squarely, O – Open posture, L – learn towards the patient, E – eye contact, R – relax (Egan 2002). It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Whilst this model demonstrates how communication occurs in its simplest form, it fails to consider other factors impacting on the process. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). Journal of Nursing. Being able to communicate well helps us achieve this with patients/clients. There is evidence that continues to show that breakdowns in communication can be responsible for many medication errors, unnecessary health care costs and inadequate care to the patient (Judd, 2013). Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. Prior to the session, I was apprehensive about delivering a health promotion session to clients (patients). Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise. The Health Visitor and I sat at the front of the semi circle facing the group. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995). In 2013, Moghaddasian et al. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. The first stage was to gather relevant, up-to-date information relating to the subject and plan how it could be incorporated in the session. The first stage of the process is a descriptive account of the situation; what happened? In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Communication in nursing is vital to quality and safe nursing care (Judd, 2013). of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). This article highlights the importance of effective communication skills for nurses. Finally, the reflective account will include an action plan for a similar situation, which may arise, in the future. Communication consists of verbal and non-verbal. How a nurses own values can impact on patients care both positively and negatively. Chairs were set out in a semi-circle with a number of play mats and various baby toys placed in the centre. Reflection can be described as either reflection in action; occurring during the event, or reflection on action; which happens after the event has occurred (Taylor 2001) and is guided by a model, which serves as a framework within, which the nurse is able to work. Standards encompass communication and ethics, offering guidance on protocol for various scenarios in dealing with the public. No plagiarism, guaranteed! For communication to be effective it is important for the nurse to recognise key components, and intrinsic and extrinsic factors, which may affect the process (McCabe 2006). Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. This is reflected in the Nursing and Midwifery Council’s (NMC) new professional code, which says nurses must use social media and other communication responsibly, respecting the right to privacy of others at all times. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. The event occurred during a weekly session at baby club that takes place in a community centre. The Linear Model is the simplest form of communication and involves messages being sent and received by two or more people (McCabe 2006). In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise. Wiley Online Library. It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. However, feedback from my mentor allowed me to realise that my nervousness was not apparent in my delivery. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse–patient communication. Similarly to Gibb’s Reflective Cycle, John’s Model of Structured Reflection (Appendix II) and Driscoll’s (Appendix III) model of reflection promote learning through reflection. The last two stages are the conclusion of the situation, what else could have been done and finally an action plan to prepare for similar situations, which may arise in the future (Gibbs 1988). Good communication makes patients/clients feel valued. Patients often read cues from the nurse’s non-verbal behaviour, which can indicate interest or disinterest. This material should be presented in a way that is easy for them to understand. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. Johns Model incorporates four stages; description, reflection, alternative actions and learning (Johns 1994) and Discoll’s model has three stages: a return to the situation, understanding the context and modifying future outcome (Discoll 2002). The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. All nurses must use a range of communication recognises the importance of personal needs and providing both practical skills and technologies to support … While communication failures leading to serious harm - such as the wrong leg being amputated - are rare, even minor shortcomings can have serious repercussions. Methods. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. Registered Data Controller No: Z1821391. Nursing Standard. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. This must include all information on assessments, discussions, treatment and the effect of them. When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. I as I felt out of my depth as a first year student and my anxiety was exacerbated further as this was my first placement. Secondly, information relating to tooth brushing was given along with a demonstration undertaken by myself that showed the clients good oral hygiene could be achieved through effective tooth brushing. Importance of Interprofessional Collaboration, Communication and Teambuilding, Kaitlin Graye, BSN, RN [email protected] Tags: collaboration, team building, communication. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. Effective communication is of the utmost importance when delivering healthcare. Design. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. The NMC Code pertains to direct patient care, but also covers a range of other activities in nursing practice. So let’s look at some of the methods of communication we can use to help patients/clients in these important ways.

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