Harold Kerzner
(Ph.D., MS, Engineering and MBA) is Senior Executive Director with International Institute for Learning, Inc. Dr. Kerzner is a globally recognized expert on project, program, and portfolio management, total quality management, and strategic planning and the author of the best-selling books about project management. Dr. Kerzner is the author of the best-selling textbooks: Project Management: A Systems Approach to Planning, Scheduling and Controlling, now in its ninth edition, In Search of Excellence in Project Management, Applied Project Management and Strategic Planning for Project Management Using a Project Management Maturity Model, and his most recent book, Project Management Best Practices: Achieving Global Excellence. For further information concerning this paper, please contact Vilca Damiani, General Manager – IIL Brasil: vilca.damiani@iil.com or +55 (11) 3521-7371 / 97603-4929. IIL Brasil, Rua Funchal, 418 – 35º andar Vila Olímpia, CEP 04551-060, Sao Paulo, SP Brasil.
